Before You Contact Us
Where can I track my order?
You can track your order using the tracking link sent to your email after shipping. If you haven't received it within 24 hours of your order, please check your spam folder or contact us with your order
number.
How do I start a return ?
Returns are easy! Visit our Returns Portal and enter your order number and email. You have 30 days from delivery to return your Curlyna products. All returns are free within Europe.
What information should I include in my message ?
To help us assist you faster, please include:
- Your order number (if applicable)
- Photos (for product issues)
- Detailed description of your question or concern
- Your preferred contact method
This helps us resolve your issue quickly!
Do you offer phone support ?
Currently, we provide support via email and social media for faster response times and better documentation. Email us at contact@curlyna.com or message us on Instagram @curlyna.co for quick assistance. We respond within 24 hours!
I haven't received my order confirmation
Order confirmations are sent immediately after purchase. If you haven't
received yours:
1. Check your spam/junk folder
2. Verify the email address used at checkout
3. Contact us with your name and order details
We'll resend it right away!
I have a question about wholesale or partnerships ?
Interested in partnering with Curlyna or placing a wholesale order?
We'd love to hear from you! Please email us at Contact@curlyna.com
with:
- Your business name
- Type of partnership you're interested in
- Brief description of your proposal
Contact Us
We typically respond within 24 hours (Monday-Saturday)
